You will receive another email from us once your order has been shipped, along with out trusted courier company's tracking information.

Once your order is shipped you will receive a confirmation email from us, which will include your tracking number. You can track the progress of your order through the website of our trusted courier company using the tracking number from the order confirmation email.

Yes we do! Simply put your designated PO Box or Parcel Locker in the ‘Shipping Address’ section.

Please contact our Customer Service Team as soon as possible by sending an email to cs@featbyyou.com

We are able to make changes to delivery addresses as long as you contact us BEFORE your order is shipped out.

In the event that you wish to make changes to your address after your order has been shipped out, please also contact us at cs@featbyyou.com so that we can endeavor to find a solution for you.

However, once the parcel has left our warehouse, it will be difficult to redirect the parcel to a different address. As such, kindly recheck and confirm that the right address has been entered before placing the order.

Orders that are returned to us due to address errors and need to be sent back to the intended recipient will incur an administrative fee of $15.

Yes! You can do this by creating separate orders, each with their own delivery address and name of recipient.

If you have received an item that you did not order or have any missing items from your order, please take a photo of the items you have received and send an email to
cs@featbyyou.com with your name, order number and details of items you received instead or did not receive.

If you have received an item that is faulty or defective (eg broken pump, missing spring, etc), please send us an email at cs@featbyyou.com with the details and photos.

Don’t worry! We are happy to provide you with exchange or store credit for items you purchased from us.

Please note, the products must still be in their original, unused and saleable condition. Our team will assess each individual product returned before providing you with exchange or store credit. Simply send us an email at cs@featbyyou.com within 30 days of your order date for online purchase, and 15 days from your date of purchase for in-store purchases.

SALE & PROMOTIONAL items DO NOT fall under our returns policy with change of mind, due to the safety and hygiene of our customers.

For the safety and hygiene of our customers we DO NOT ACCEPT returns or exchanges for products including, but not limited to false eyelashes, nail art, accessories, beauty tools.

If you have changed your mind about your purchase BEFORE your order is dispatched, you may be eligible for a full refund. Please email us as soon as possible at cs@featbyyou.com

We aim to always have your favorite products in stock. However, from time to time we may sell out. In the event that your item is out of stock, we will send you a notification email and provide you with options for replacement products or a refund of the out of stock item.

If you wish to be notified when the products are back in stock, simply press the ‘Notify Me When Available’ button located in the product page. Once you do this, you will be the first to know when the item is back in stock!

If your order is lost or damaged during transit, please send us an email at cs@featbyyou.com

Please understand that once the product is dispatched, we have no control over the parcel as the courier provider is the one that needs to take the responsibility. However, we will always do our best by extending our customer service to make sure our customers are not in a disadvantaged position from any of these situations.

Coupon codes must be applied at checkout. Please note, only ONE coupon code will be valid per transaction.

For more information, please refer to our terms and conditions.

Please refer to our Shipping Page for details regarding expected delivery times.

Please refer to our Shipping Page for details regarding delivery costs.

Yes we offer international shipping. Please refer to our Shipping Page for details relating to international shipping costs.

You can choose any of the following payment methods at checkout to complete your order:

• Credit Card (Visa/Master Card/AMEX)
• Apple Pay
• Google Pay
• Eftpos
• Bancontact
• iDEAL

If you are placing a phone order with us, an invoice will be sent to your nominated email address and you can select from any of the above payment methods to complete your order.

At Feat By You, your security while shopping with us online is our top priority.

As such, we have taken all reasonable measures to ensure a secure, streamlined online purchase environment so that all your personal and payment details are kept safe at all times.

Please see our Privacy Policy for more details.

Feat By You is compatible on most mobile devices and browsers. We suggest restarting your browser, clearing cache and browsing data before logging back into featbyyou.com

If you are still facing problems, please send a screenshot of the error to cs@featbyyou.com and we will be able to assist you further.

Please check if:
• The voucher or coupon code is still valid/has not expired
• The voucher or coupon code is for multiple or one time use only
• Only 1 voucher or valid coupon code has been applied per order
• You are using the email address that the voucher or coupon code is linked to
• You have entered a participating credit card or payment method for the coupon discount

Please be aware that:
• Vouchers and coupons are not applicable with any other promotions, discounts or loyalty rewards redemption
• Vouchers and coupons are not applicable for sale items

If you are still experiencing problems, please send us an
email at cs@featbyyou.com

If you have forgotten your password, please press the ‘Forgot Password?’ button to reset your account password. You will then be asked to enter your name and the email address used to set up your account, and a link to reset your password will be sent to you. If you still cannot reset your password, please send an email to cs@featbyyou.com

If you know you have an OFFLINE or STORE membership with us but cannot login, please ‘Create an Account’ online. Don’t worry, your accumulated membership points/credits will be transferred in the system.

You may unsubscribe from our emails by pressing the ‘Unsubscribe’ button found at the bottom of the e-newsletter.

If you are having issues to unsubscribe, please ensure that you are unsubscribing from the email address that is linked to your account with us.

Alternatively, please send us an email at cs@featbyyou.com

Even if the amount of product absorbed into the skin is considered negligible, we urge that you speak to your doctor or dermatologist if you have any concerns.