Privacy Notice

FEAT BY YOU (ABN 11 166 733 482) (“we, us, or our”) respect your concerns about privacy and value the relationship we have with you.

This Privacy Notice describes the types of personal data we collect about our customers, how we collect, hold, and use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information, where we disclosure your information overseas, how to access and correct the information we hold about you, and how our customers can contact us about our privacy practices.

 

INFORMATION WE COLLECT

We only collect information that is reasonably necessary for, or directly related to, one or more of our functions or activities. We may obtain personal information about you from various sources. We may collect this information when you provide on our site, our social media platforms, our social networking or mobile applications. When you visit this site, our social media platforms, or social networking or mobile applications, we may also collect certain information by automated means, using technologies such as cookies, flash cookies, clear pixels, pixel tags, web server logs, geo-location technologies and web beacons.

 

INFORMATION DIRECTLY PROVIDED BY YOU

You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site. The type of personal information you may provide to us includes:

• Contact information (such as name, email address, and mobile or other phone number);
• Address information (postal and billing address);
• Age and date of birth;
• Gender;
• Username and password;
• Payment information (such as your payment card number, expiration date and CVV);
• Your skincare concerns;
• Content you provide (such as photographs, videos, reviews, articles and comments).

 

INFORMATION WE COLLECT BY AUTOMATED MEANS

When you visit this website, open an email from us, click on our online advertisements, or use one of our social networking or mobile applications, we collect certain information by automated means, using technologies such as cookies, web server logs and web beacons. The type of information that is collected in this way includes:

• When and how you use our websites and apps;
• Which products you have purchased online including when and how you made the purchase;
• Your interests, choices and preferences to the extent that you tell us or we can infer them from the other information that we collect;
• Information provided to us by social networks or mobile applications when you visit our social media platforms or use one of our social networking or mobile applications (such as your name, profile picture, likes, location, and other information described in the social networking application sign-up page, or your geo-location details when using one of our mobile applications).

 

AUTOMATED MEANS COLLECTING PERSONAL DATA

Cookies

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.

Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website.

Web Server Logs and Web Beacons

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet. The information collected is necessary to enable us to deliver relevant and fully functioning electronic communications to you at a relevant time, as well as ensure safe transactions on online purchases.

To control which web servers collect this information, we may place tags on our web pages called "web beacons." These are computer instructions that link web pages to particular web servers and their cookies.

Third-Party Web Analytics Services

We may use third-party web analytics services on this website, our social media platforms, or our social networking or mobile applications, such as those of Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. Some browsers indicate when a cookie is being sent to Google Analytics and allow you to decline cookies on a case-by-case basis.

Targeted Advertising

We also may engage with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our websites and emails; on third-party websites and emails; and on our advertising placed on third-party websites. They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on our websites and other websites. This process also helps us manage and track the effectiveness of our marketing efforts.

 

HOW WE USE YOUR PERSONAL INFORMATION

Information directly provided by you

The information you provide to us during a purchase is collected for the primary purpose of completing the purchase transaction. In other circumstances the primary reason we collect information is to help ensure that the information you receive about our products and services is relevant.

We may use the information you provide to:

• Send you promotional materials or other communications;
• Provide services to you;
• Process your payment card transactions;
• Create and manage your online account;
• Respond to your inquiries;
• Communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, surveys and other offers;
• Operate and communicate with you about our social networking or mobile applications;
• Operate, evaluate and improve our business (including developing new products and services; managing our communications; analysing our products; performing data analytics; and performing accounting, auditing and other internal functions);
• Comply with applicable legal requirements, relevant industry standards and our policies;
• We also may use the information in other ways for which we provide specific notice at the time of collection.

Information Collected by Automated Means

We may use the information collected through automated means on this website to deliver personalized content, for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the website, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our TERMS OF USE. We also may use the information in other ways for which specific notice is provided at the time of collection.

Personal data processing for recruitment/employment purposes

If you provide personal information to us with respect to employment, such as your resume, we will treat such personal information as confidential and use it only to consider you for current and future employment opportunities and to contact you with respect to employments with us or our affiliated companies. We will retain your personal information for further recruitment opportunities that may arise, unless you tell us that you no longer wish for us to retain your information.

 

INFORMATION WE SHARE

We do not sell or otherwise disclose personal information we collect about you, except as described here. We may share your personal information with third-party service providers in order to:

• Send you promotional materials or other communications;
• Provide services to you;
• Process your payment and/or gift card transactions;
• Create and manage your online account;
• Respond to your inquiries;
• Communicate with you about, and administer your participation in: special events, contests, sweepstakes, programs, surveys and other offers;
• Operate and communicate with you about our social networking or mobile applications
• Operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions
• Comply with applicable legal requirements, relevant industry standards and our policies

In addition, we may disclose information about you without your consent where (i) the disclosure is required or authorized by or under a law or court/tribunal order, (ii) if it is reasonably necessary for the establishment, exercise or defense of a legal or equitable claim, (iii) if we have reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in, (iv) if it is unreasonable or impracticable to obtain the individuals consent to the use or disclosure and where it is necessary to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety, or (v) the entity reasonably believes that the disclosure is reasonably necessary to assist any entity, body or person to locate a person who has been reported missing, or (vi) if disclosure is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Notice. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

 

WAYS TO EXERCISE YOUR RIGHTS

Email Opt-Out

You can at any time tell us not to send you marketing email communications by clicking on the unsubscribe link within the marketing emails you receive from us. You also may opt out of receiving marketing emails from Feat By You by emailing us at cs@featbyyou.com

SMS Opt-Out

We take your privacy seriously and understand the importance of protecting your personal information. When you provide your phone number to us, we will only use it for the purpose of sending SMS messages related to the service or product you have requested. We will not share your phone number with any third-party without your explicit consent, except when required by law or to comply with legal processes.

By providing your phone number to us, you consent to receiving SMS messages from us for the purposes described above. You can opt-out of receiving SMS messages at any time by clicking on the unsubscribe link within the marketing messages you receive from us. Please note that opting out of SMS messages may impact your ability to use certain features of our service or product.

Geo-Location Information

When you use one of our mobile applications, you may be asked for your geo-location. You may choose not to share your geo-location details by adjusting your mobile device’s location services settings. To decline from sharing your geo-location details, follow the instructions on your mobile device on changing the relevant settings; otherwise, please contact your service provider or device manufacturer.

Withdrawing Consent, Objecting to Data Processing and Requesting Erasure

In cases where you have given us consent to the processing of your personal data, you may withdraw the consent previously provided to us. Also, at any time on legitimate grounds, you may object to the processing of your personal information or even request erasure.

We will apply your preferences going forward within a reasonable amount of time. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot make use of some of our products or services.

Reviewing, Updating and Modifying Personal Information

Subject to applicable law, you have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information corrected or deleted, as appropriate. You may visit our web site and log on to manage your Personal Information at any time to keep information accurate and up to date.

 

DATA TRANSFERS

The personal information we collect about you may be stored in our data centers in Australia. Your personal information may also be provided to or made accessible to third-party service providers in these or other locations that provide business or technical services to us. We have systems and procedures that are designed to ensure that personal information stored or accessed from offshore can only be accessed for technical maintenance and/or to carry out limited business processes consistent with the terms of this Privacy Notice and applicable Privacy laws and regulations. We ensure that we maintain effective control of the subsequent handling of personal information that may be stored, used or accessed offshore, including by third-party service providers.

 

SECURITY MEASURES TO PROTECT PERSONAL INFORMATION

We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure or use. We also erase information that we no longer need.

 

LINKS TO OTHER WEBSITES

Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for those websites’ content, any use of it, or their privacy practices.

 

UPDATES TO OUR PRIVACY NOTICE

This Privacy Notice may be updated periodically and without prior notice to reflect changes in our personal information practices. We will indicate at the bottom of the Privacy Notice when it was most recently updated.

 

COMPLAINTS

If you are concerned about the way we have managed or used your personal information please contact us. We will investigate your complaint and contact you regarding out findings and any procedure we propose to address your concerns.

 

HOW TO CONTACT US

If you have any questions or comments about this Privacy Notice or if you would like us to update information we have about you or your preferences, please send an email to cs@featbyyou.com

 

This Privacy Notice was last updated on 20^th of June, 2023.